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Call us on (+44) 0845 301 7400
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| FAQ's |
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- Do you provide software for your products?
- What does DVB-S, DVB-C and DVB-T stand for?
- What warranties are provide with your products?
- How long will it take to receive my purchased items?
- I would like to return a product and request returns details, how do I do this?
- Do you provide software for your products?
All DVB-S, DVB-C and DVB-T receivers come preloaded with 'FTA (Free to Air) software'. This allows access to FTA unencrypted channels
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- What does DVB-S, DVB-C and DVB-T stand for?
Digital Video Broadcasting (DVB) is a suite of internationally accepted open standards for digital television. DVB standards are maintained by the DVB Project, an international industry consortium with more than 270 members. DVB-S is the open standard for Satellite Televison DVB-T is the open standard for Terrestrial television DVB-C is the open stadard for Cable television
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- What warranties are provide with your products?
Our receivers are covered by a standard 12 months manufacturers warranty. This warranty covers hardware only. All DVB-S, DVB-T and DVB-C receivers are preloaded with FTA (this means Free-To-Air, or "Freeview") software. Any software modification invalidates all warranties. Please note that some of our 'B Grade' products warranties may be shorter than 12 months. Please read the items listing for details, or check the 'terms and conditions' section of our website.
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- How long will it take to receive my purchased items?
We aim to have products packaged and sent within 48 hours of receiving your order. Please allow up to 7 working days for your order to arrive. This is especially true of busy periods and holidays. We cannot be held responsible for courier delays and postal strikes. Please read 'terms and conditions' for our full company policy.
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- I would like to return a product and request returns details, how do I do this?
Fill out the returns form by clicking the link below, making sure you enter all the relevant information about your order and the reason for your return. Our returns department will then get back in touch with you as soon as possible with your returns details Returns Request - Click Here
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